FAQs

FAQs

In order to receive a library card you must complete an application at the library. Anyone 17 and older must provide:
  • Two documents with Name & Current Address
  • Valid form of ID
  • Telephone Number
  • P.O. Boxes are acceptable as mailing address only and may not be used as proof of residency. A person using a post office box as a mailing address must also provide the library with proof of physical address.
Full Borrowers Policy
Yes! If you don't receive mail at your physical address, you may provide the following acceptable forms of address:
  • Voter Registration Card
  • Passport
  • Hunting/Fishing license
  • Utility Bill
  • Magazine/Junk Mail
  • Rent Receipt
  • Lease/Rental Agreement
  Full Borrowers Policy Here
Rural patrons (patrons who reside outside the city limits of West Plains) do not pay City Property Taxes. The West Plains Public Library is supported by a voter approved 0.2% tax levy which is collected from city property taxes. The tax code can be found on the Howell County Collector's webpage.
Fines are as follows:
ItemLoan PeriodFines Per Day
Books21 days10¢
Magazines21 days10¢
Audios14 days10¢
New Books14 days10¢
Fishing Poles14 days25¢
DVD/Blu-Ray2 days @ 25 cents25¢
Fines are charged for each day the library is open, excluding holidays. Charges for lost/damaged library materials will be replacement cost of item plus $2.00 processing fee.   Full Borrowers Policy Here including information on final notices.
Locate the Patron Info Menu Button and choose My Account from the drop down menu. Your Patron ID is the entire barcode # listed on the back of your library card. Your default PIN # is the last 4 digits of your library card #. FYI this is the same method you use to login to our computers at the library.
  • Adults 17 and older have a checkout limit of 50 items.
  • Juvenile cardholders have a checkout limit of 25 items.
  • Temporary cardholders have a limit of 5 items.
Each patron type has a maximum item limit of:
  • 6 DVD or Blu-Ray titles with a 25¢/video rental fee for a 2 day checkout. (50¢/per video for a 4 day rental. Must request at time of checkout.)
  • 4 Audiobooks or Playaways
Full Borrowers Policy Here
Yes! We have an outside book drop for returning items at your convenience on the Pennsylvania Ave. side of the building.

No late fees will be assessed for items returned in the book drop before opening on the day following the due date.

You may come in the library, call us at 256-4775 or access your account online to renew items. Online renewal is disabled for overdue items, please call us.
ItemLoan PeriodRenewals
Books21 daysOne
Magazines21 daysOne
Audios14 daysOne
New Books14 daysOne
Fishing Poles14 daysOne
DVD/Blu-Ray2 days @ 25 centsOne @ 25 cents for 2 days
Yes!
You can call us @ 256-4775, Log on to your account online or come in to the Library. Movies- You cannot place an online hold for movies. You can however call and we will hold the title until the end of that business day.

All items, except movies, will be held at the front desk for 7 days, we will call or send a notice when your item arrives. 

 

Missouri Libraries 2 Go is our free eBook service. Visit OverDrive to find out more information. Tumble books are eBooks for children and you can find out more information HERE.
The Online Databases contain a variety of full-text magazines, newspapers and journals and reference materials to support the education and research needs of Missouri citizens. This information comes from reliable sources that provide accurate information.
  • Find help for a school project on Explora
  • Research a new purchase in Consumer Reports in EBSCO
  • Study for the ACT, SAT, ASVAB and many other academic or professional exams in LearningExpressLibrary
  • Find images, multimedia files and primary sources in EBSCO
  • Research your family tree in HeritageQuest
Absolutely! We can get you set up with a one day guest pass if you have a Valid ID/Driver License.
You can print from the Library's computers.
  • 20¢ per black & white page
  • 50¢ per color page
We do NOT have wireless printing so you can't print from your laptop, phone, tablet or other personal device.
ALL Library programs are FREE to the public. So no you do not need a library card. Check out our calendar here for a schedule of programs and times. Also follow us on Facebook!
Yes! We offer our community room for rent to the public for $10/hr. including a $100 cleaning deposit. It can be rented during regular business hours. Examples of uses: Meetings, Training Sessions, Baby Showers, Bridal Showers, Birthday Parties, Receptions etc. Please Call us for available dates and times @ 417-256-4775. Printable PDF Community Room Information - Room Agreement & Application
Yes you can do both! Our fax number is (417) 256-8316 Cost: $2.00 for the first page and $1.00 for subsequent pages.
Well we ♥ you too! You can become a member of the Friends of the Library and help support our mission of providing a welcoming place for families and community to gather. Another way to support the Library is to use it! Come to programs and other fun things offered, remember it's FREE!!! Friends of the Library information Here.
The most common reasons that your account may be blocked include: Fines/Overdue Items, Expired Membership, or Address Change. You may check with a Librarian at the Main Desk for more info or call us @ 256-4775.
We can scan and e-mail documents for you free of charge at the Main Desk.
No. The Library does not have someone that can legally notarize a document. Here is where you can go to get a Notary:
  • UPS Store- 1404 Southern Hills Center (417) 256-3027
  • Banks-Check your personal bank first.
  • Assessor's Office-  Call First-    101 Court Square (417) 256-8284
  • Title, Abstract Offices & Attorneys Call first
What is the difference between the OverDrive app and the Libby app?

Libby is a new app released by OverDrive. It has the same collection of titles as the OverDrive app - it’s just a different way to access the same digital library collection. Libby is a fast and attractive digital browsing experience.Libby is compatible with Android and iOS devices, with Kindle Fire compatibility coming soon. Libby is great if you just want to download a book to your Android or iOS phone or tablet. OverDrive is the “classic” app, and is compatible with more devices, including Kindle Fire, Macs, PCs, and Windows mobile devices. It also allows for transfer to MP3 players from computers.

Which app should I use?

If you use one iOS or Android device to browse, download, and read or listen to digital books, we recommend trying Libby. It’s a great one-device experience.

If you like to read books on many devices, or prefer to browse for new titles on your computer, stick with the OverDrive app for now. Also, if you make use of accessibility features in the OverDrive app, you’ll need to stick with that until more accessibility features get added to Libby.

If you’re concerned about excluding mature content in your digital reading app, stick with the OverDrive app. If you want the kids in your life to be able to browse only for kids’ books, and not see other titles, you’ll want to stay with the OverDrive app as well.

What format are the digital books in Libby?

Unless you tell it otherwise, Libby downloads digital books in the Read or Listen formats. By default, all digital books under 20 mb (basically e-books only) will download to Libby automatically for offline reading. To download audiobooks, which are much bigger files, you’ll need to tell Libby to start downloading. You can adjust these settings by opening the menu and tapping on Download Settings.

I like to read on a Kindle e-reader. Should I use the Libby app to discover books?

Give it a try! The Libby app is a different browsing experience than the OverDrive app, and you may prefer it. You can let Libby know that you read e-books on your Kindle by tapping on the menu, and then on Download Settings. When you check out a Kindle format e-book, it will send it to your Kindle, rather than downloading the book to Libby.

Can I use more than one library card or cards from different libraries in Libby?

Yes! Libby makes it easy to switch between library cards or between different libraries. Open the menu, then tap on Switch Library or Library Cards. The best part is that all your digital checkouts from different cards and libraries are on the same shelf, so there is no need to switch between libraries or cards to read your books.

I have more questions about Libby.

Check out the Libby FAQ and support site.